Overview

A mid-sized healthcare provider focused on outpatient care and patient engagement.

Objective

To enhance patient support, reduce administrative workload, and promote preventive care programs through an AI-driven solution

Challenges

• High volume of repetitive queries (appointment bookings, prescription refills).
• Limited support availability beyond business hours.
• Low awareness of preventive care programs among patients.

Solution

Results

• Efficiency: 70% of queries resolved without human intervention
• Engagement: 40% increase in preventive care participation
• Faster Responses: Reduced query resolution time to under a minute
• Cost Savings: Lowered operational expenses by reducing support staff workload

This chatbot transformed patient support, delivering round-the-clock assistance and improving engagement.