Introduction

Project Objective: To streamline email security management by integrating Mimecast with ServiceNow through Custom API, enabling seamless automation for blocking restricted Senders.

Problem Statement: Managing email security incidents manually was time-consuming and prone to delays.

Background

Context: Mimecast provides robust email security solutions, but manual workflows for incident tracking in ServiceNow led to inefficiencies. Automating the integration aimed to centralize security operations and reduce manual intervention.

Stakeholders: Security Operations Team, IT Service Management Team.

Implementation

Technical Overview

• Tools and Technologies: Mimecast API, ServiceNow Flow Designer, Power Automate Cloud

Integration Details

• Implemented Outbound API calls to fetch incoming tickets on ServiceNow for Blocking Restricted Senders.
• Captured the API through Power Automate and processed the data through Mimecast variables and updated under profile groups in the Mimecast application.

Solutions

• Batched API calls to adhere to rate limits while ensuring timely data fetch.
• Designed custom transformation logic to align Mimecast data structures with ServiceNow.
• Reduced the Mimecast connector cost by around $16K per year.

Results and Benefits

• Business Impact: Reduced manual effort for IT security teams
• Cost Savings: $16K annual reduction in connector costs
• Efficiency Gains: Automated incident tracking and response
• Improved Security: Faster blocking of restricted senders